Mobile / Slots
Your privacy matters to how we run this platform. This policy explains what information imbaalot collects when you access our sportsbook, casino lobby, or wallet features — and how we use, store, and protect it. Availability of our services depends on local law and eligible regions in Indonesia.
When you create an account on imbaalot, we collect the information needed to operate your wallet, process transactions through GoPay, Bank Transfer, or QRIS, and deliver the sports betting and casino experience you came for. This includes your registration details, login activity, device information, and transaction records linked to your account wallet. We collect this data to verify your account, process payments you initiate, and provide customer support when you reach out. We do not sell your personal information to third parties. Where we work with payment processors to handle GoPay, Bank Transfer, or QRIS transactions, those partners handle your financial data under their own privacy terms, which we encourage you to review. Data we collect is retained for as long as your account remains active and for a period afterward as required to meet our legal obligations. You can request a summary of what we hold at any time through our support channel. Access to our services and the scope of data handling may vary depending on local law and the eligible region in Indonesia where you access the platform.
Payment activity processed through GoPay is handled by the payment provider's own systems. We record transaction references and amounts in your account wallet so your balance stays accurate and you can review your history after login.
When you use Bank Transfer, confirmation details and transfer references are logged against your account. These records are visible in your transaction history and are retained to support any account queries you raise with our team.
QRIS scan-and-pay activity is tied to individual session transactions on your account. We store the confirmation reference and amount; the payment provider handles the underlying transfer data under their terms.
Every movement in your account wallet — deposits, withdrawals, and transfers between your sportsbook and casino balances — is logged and accessible to you from your account dashboard after login.
Understanding exactly what falls inside and outside this policy helps you know where your data sits and who is responsible for it. This policy covers your imbaalot account directly — what we collect, how we use it, and how you can act on it. It does not extend to third-party services you reach through our platform.
Covers all data collected when you log in, navigate the lobby, place sports bets on Liga 1 or European football markets, or browse casino categories. Login events, session data, and device identifiers fall under this policy.
Covers transaction records tied to your account wallet, including GoPay, Bank Transfer, and QRIS activity initiated through our platform. Transaction references and amounts are stored and visible in your account history.
Covers how we record your in-session activity — which sections you visit, games you open in the lobby, and support requests you submit. This data is used to maintain your account and improve service delivery.
Does not cover data handled by payment providers, game content studios, or external links you follow from our platform. Once you leave our environment, the privacy terms of those third parties apply to your activity there.
You have the right to know what personal data we hold for your account, to ask us to correct information that is wrong, and to raise questions about how your data is being used. These are not abstract rights — each one has a real path you can take today. To review the data we hold, log into your account and check your profile and transaction history sections, which show the core information tied to your account. If something looks incorrect — a name, contact detail, or address — you can update standard fields directly in your account settings. For changes that require verification on our side, contact our support team with your account details and the correction you need. If you want to ask a broader question about your data, request a data summary, or raise a concern about how your information has been handled, our support team is the right place to start. Response times depend on the complexity of the request, but every query is logged and followed up.
Log into your account and open the profile and transaction history sections. Your registration details, wallet activity, and recent session records are visible there without needing to contact us.
Standard account fields like contact details can be updated directly in your account settings. For changes that require identity verification, submit a request through our support channel with your account ID and the specific correction needed.
If you want to understand how a specific piece of your data is used, or request a summary of what we hold, contact our support team via the live chat or email path shown on this page. Every request is logged.
For anything beyond self-service — including questions about data retention or how your wallet history is stored — our support team handles these directly. Start the conversation through the support channel listed in the Contact section below.
If you have a question about your data, a correction to request, or a concern about how your information has been handled, these are the paths to reach us. Our team reviews privacy-related queries separately from general account support to make sure your request reaches the right place.
Open the live chat from your account dashboard after login. Privacy and data queries can be submitted through the same channel — note in your opening message that it is a data or privacy question so it reaches the right team.
Send your query to our support email address shown in the Contact page of your account. Include your account ID and a clear description of your request. Email is the recommended path for data summary requests or formal corrections.
For self-service review, your account dashboard shows transaction history, wallet records, and profile data without needing to contact us. Log in and navigate to the relevant section to check what is currently on file.
We apply practical data handling standards across every part of the account experience — from how session cookies work in your browser to how long we keep your transaction records after an account closes.
We use session cookies to keep you logged in and to remember your lobby position across pages. These are functional cookies tied to your active session. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how your account behaves during login.
Your account is protected by password authentication and, where enabled, additional verification at login. We recommend keeping your contact details current in your account settings so recovery options stay accessible. Never share your account credentials with anyone.
We retain account data for as long as your account is active. After closure, records are kept for a period required to meet legal and financial obligations — including transaction history linked to GoPay, Bank Transfer, or QRIS payments. You can ask our support team what that retention period covers for your account.
To update data we hold, or to ask about the retention of specific records, contact our support team via live chat or email. Include your account ID in the message. We log every request and follow up in the order received.
These are the questions we hear most from account holders about how their data is handled on imbaalot. If your question is not here, our support team can help directly.
We collect the details you enter during registration — name, contact information, and login credentials — along with device and session data when you access the platform. This information is used to operate your account, process wallet transactions, and provide support when you need it.
Yes. Log into your account and check the profile and transaction history sections for the core data tied to your account. For a broader summary of what we hold, contact our support team via live chat or email with your account ID and we will prepare that for you.
Each transaction processed through GoPay, Bank Transfer, or QRIS generates a reference and amount record that is stored against your account wallet. You can review these in your transaction history after login. The underlying payment data is handled by the respective payment provider under their own terms.
We do not sell your personal data. Where third-party payment processors handle GoPay, Bank Transfer, or QRIS transactions, they receive only the data needed to process the payment. We also share data where required by applicable law or legal process in Indonesia and eligible regions.
Standard fields like contact details can be updated directly in your account settings. For corrections that require verification on our side — such as identity details — contact our support team with your account ID and the specific change you need. We log every correction request.
After account closure, we retain records for a period required to meet legal and financial obligations, including transaction history. The exact retention period depends on applicable law and the type of data involved. Contact our support team if you want clarity on what is retained for your specific account.