These Terms & Conditions set out the rules that apply when you open and use your imbaalot account — covering how your account works, what transactions are permitted, and how we handle disputes. Access to our platform, including sports betting markets and casino categories, is available only where local law permits and where you meet the eligibility requirements described below.
GoPay · Bank Transfer · QRIS
Account & Wallet Rules
Indonesia-Eligible Access
Sports & Casino Scope
KETENTUAN BERLAKU
How These Terms Apply to Your Account
When you register on imbaalot, you enter into an agreement with us that governs your access to all sections of the platform — the sportsbook, live casino tables, and slot categories alike. These Terms & Conditions apply to every session you start, every wager you place, and every transaction you process through your account wallet. Your use of payment methods including GoPay, Bank Transfer, and QRIS is subject to both this agreement and the terms of those individual payment providers. We may update these Terms & Conditions when required by changes in applicable regulation or platform operation. When we do, the revised version will be posted here and will take effect for new activity from that date. It is your responsibility to check this page before placing wagers or making transactions. Continued use of your account after an update is posted constitutes acceptance of the revised terms. If any provision in this agreement conflicts with the law applicable in your region, that provision is read down to the minimum extent required; the rest of the agreement remains in force. Availability of any feature — including specific betting markets and payment channels — depends on local law and the eligible region your account is registered in.
GoPay
GoPay deposits and withdrawals through your imbaalot wallet follow the transaction limits and verification steps shown in your account dashboard. The current status of your GoPay link is visible there after login.
Bank Transfer
Bank Transfer transactions are processed according to the banking schedule applicable to your registered bank. Exact timing depends on your bank's clearing cycle; your account dashboard shows the current transaction status.
QRIS
QRIS payments are accepted where the payment screen in your account displays the QR option. Scan from any QRIS-compatible app; the transaction result is reflected in your account wallet once confirmed by the payment network.
RUANG LINGKUP KEBIJAKAN
What These Terms Cover and What They Don't
These Terms & Conditions draw a clear line between what we govern directly and what falls under separate rules. Understanding this scope helps you know where to direct questions about your account, your transactions, and the content you access here.
Account Access
Your login credentials, account status, session limits, and eligibility checks all fall under this agreement. We manage these directly and you can raise any account-access question through our support channels.
Transactions
Deposits and withdrawals processed through your imbaalot wallet — including GoPay, Bank Transfer, and QRIS — are covered here. Individual payment providers also apply their own terms, which sit alongside ours.
Site Content
Odds, sports market data for fixtures including Liga 1 and European football, and casino game results from studios available in our lobby are governed by this agreement. We do not guarantee availability of any specific market at any time.
Third-Party Services
External payment networks, device operating systems, and internet service providers operate under their own terms. When an issue originates outside our platform, we will direct you to the relevant provider's support path.
HAK PENGGUNA ANDA
Actions You Can Take Under This Policy
This policy gives you concrete ways to manage your account relationship with us. You can review your full transaction history — every deposit, withdrawal, and wager — from the history section of your account dashboard after login. If any personal detail on your account is incorrect, the profile section lets you submit a correction request; where identity verification is required, the steps and documents needed are shown in that same section. You can raise a formal question about how this policy applies to your account by contacting our support team through the channels listed on this page. If you disagree with a transaction outcome or an account decision, you may request a review by opening a support ticket and referencing the specific transaction ID visible in your history. We acknowledge all policy enquiries and will respond through the contact method you used to reach us.
Review Your Records
Your complete transaction history is in the account dashboard under the history tab. Each entry shows the date, amount, payment method, and outcome — GoPay, Bank Transfer, or QRIS transactions are all listed there.
Correct Account Details
Submit a correction through the profile section of your account. Where a change requires re-verification, the required steps are shown inline. We do not process correction requests sent through unverified channels.
Raise a Policy Question
Contact our support team with your account ID and the specific clause or situation you want clarified. We respond through the same channel you used, so live chat enquiries receive a live chat reply.
Request a Transaction Review
Open a support ticket referencing the transaction ID from your history. Include the date and payment method used. Our team will check the record and respond with the outcome of the review.
HUBUNGI KAMI
How to Reach Us About This Policy
For questions about these Terms & Conditions — whether about account eligibility, transaction scope, or a specific policy clause — our support team is reachable through the channels below. Have your account ID ready when you contact us; it speeds up the verification step before we can discuss account-specific details.
Live Chat
Open live chat from the help icon in your account. Available for account holders who are logged in. Responses to policy questions are given in the same session where possible.
Email Support
Send policy enquiries to our support address listed in the contact section of your account dashboard. Include your account ID and the specific Terms & Conditions section your question relates to.
Account Dashboard
The current state of your account — including any active notices about policy changes affecting you — is shown in your account dashboard after login. Check there first for status updates on open tickets.
KEAMANAN DAN DATA AKUN
How We Handle Your Account Data Under This Policy
We take specific steps to protect the account data this policy governs. Session activity is tied to your login credentials; if you suspect unauthorised access, use the account security section to change your password and review active sessions immediately. We retain transaction records for the period required by applicable regulation in your eligible region — the current retention period applicable to your account is shown in the data section of your dashboard. Cookies on our platform are used to maintain your session and remember your login state; you can review and adjust cookie preferences from the settings menu. For any question about how your data is used, stored, or shared, or to request a change to your data record, contact our support team with your account ID and the specific request.
Data Retention
Transaction and account records are kept for the regulatory period applicable to your registered region. The retention period shown in your account dashboard is the current applicable term. Records are not deleted on request where retention is required by law.
Cookie Use
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can review the cookies active in your session and adjust non-essential cookie categories from the settings menu in your account.
Account Security
Your account security settings — including password change and active session review — are in the security section of your dashboard. If you notice activity you did not initiate, update your credentials immediately and open a support ticket.
Data Change Requests
To request a correction or deletion of personal data we hold, contact support with your account ID and the specific data record in question. We process requests in line with the applicable data rules for your region and will confirm the outcome in writing.
PERTANYAAN UMUM
Terms & Conditions: Questions We Hear Most
These are the questions account holders ask most often about how these Terms & Conditions work in practice.
What do I agree to when I open an imbaalot account?
You agree to these Terms & Conditions in full, including the rules covering account use, wager placement, and transactions through GoPay, Bank Transfer, and QRIS. The complete current version is on this page; your continued use of the account means you accept any updates posted here.
Can I access imbaalot from any region in Indonesia?
Access depends on local law and whether your region is covered under the eligible areas for our platform. We do not make eligibility decisions based on city alone — the account registration process shows whether access is available in your registered location.
How do I find my transaction history under this policy?
Your full transaction history is in the account dashboard under the history tab after login. Each entry records the date, method — GoPay, Bank Transfer, or QRIS — and the outcome. You can use this record as the basis for any transaction review request.
What happens if imbaalot updates these Terms & Conditions?
We post the revised version on this page and it applies to new activity from that date. We do not require you to re-sign; continued use of your account constitutes acceptance. If a change affects your existing account status, we will notify you through your registered contact method.
How do I dispute a transaction or wager outcome?
Open a support ticket referencing the transaction ID from your account history. Include the date, amount, and payment method. Our support team reviews the record and responds through the same channel you used to open the ticket.
Who do I contact for a formal policy enquiry?
Use the live chat in your account or email our support team with your account ID and the specific clause your question concerns. We acknowledge all formal policy enquiries and respond through the contact method you used, so your reply lands in the same place you sent the question.
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